Howard Rubin, a research associate at MIT’s Center for Information Systems Research, has built a database to show the correlation between IT spending and Net Revenue at a wide range of companies. Basically what he is trying to do is show the business value of IT investments. Now, the interesting thing that he found is that there is no link between the money you spend on IT and an increase in revenue.
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Hot Topic: Service Catalog
At what level should we define service to make it practical?
Hot Topic: Chargeback
What is the best way of providing chargeback in virtualized and shared environments?
Hot Topic: Orchestration
Where should I start my orchestration and automation efforts?
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Service Catalog
Control Scope
Control the scope of services provided to ensure quality and efficient delivery.
ITIL
Follow ITIL Best Practices for how to create and manage business and technical service catalogs.
Chargeback
Improve Communication
Implement effective Chargeback processes to enable communication and feedback between the business and IT.
Simplify Budgeting
Let the business manage their IT use and spend to provide input for simplified and improved IT budgeting.
Automation and Orchestration
Change Orchestration
Uniformly create, apply and manage change across all infrastructure tiers.
Incident Resolution
Automate common, repeat processes for incident/alert diagnosis, resolution
Outsourcing
Roles and Responsibilities
Use ITIL definitions and best practices to better define roles and responsibilities between supplier and customer in outsourcing situations.
Avoid Lock-in
Choose the right strategy for your outsourcing to avoid common lock-in effects with regards to technology, use and cost.
