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Hot Topic: Service Catalog
Hot Topic: Chargeback
Hot Topic: Orchestration
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Service Catalog
Control Scope
Control the scope of services provided to ensure quality and efficient delivery.
ITIL
Follow ITIL Best Practices for how to create and manage business and technical service catalogs.
Chargeback
Improve Communication
Implement effective Chargeback processes to enable communication and feedback between the business and IT.
Simplify Budgeting
Let the business manage their IT use and spend to provide input for simplified and improved IT budgeting.
Automation and Orchestration
Change Orchestration
Uniformly create, apply and manage change across all infrastructure tiers.
Incident Resolution
Automate common, repeat processes for incident/alert diagnosis, resolution
Outsourcing
Roles and Responsibilities
Use ITIL definitions and best practices to better define roles and responsibilities between supplier and customer in outsourcing situations.
Avoid Lock-in
Choose the right strategy for your outsourcing to avoid common lock-in effects with regards to technology, use and cost.








